Once you have created your account with Goodlord, simply login if required and work your way through the questions as they are presented. Questions marked with an asterisk are required fields. You'll need to take a photo of your ID or upload a scanned image so make sure you have this ready. Any documents you need to upload can be done through the same platform.
Once the landlord has confirmed they are happy to proceed, you'll receive an email from us inviting you to start the process through a web-based platform called 'Goodlord'. Simply click the green button called 'get started' and follow the on-screen instructions.
When the tenancy agreement is ready to be signed, you'll be asked to make a payment for the rent and deposit and you can do so either by making a card payment or making a bank transfer. If your tenancy doesn't start for a while and you'd be more comfortable making a payment closer to the time, you can select 'pay by bank transfer', make a note of the bank details, and then sign the tenancy agreement so the landlord gets the chance to sign their copy. You'll just need to make sure you've made a payment for whats due at least a few days before the start of the tenancy to ensure the funds have cleared.
We have a duty of care to our landlords and this includes ensuring prospective tenants can adequately cover the cost of the rent. To see how we work this out and how much rent you can afford based on your income, we use a simple calculation.
On some occasions during the checks, it may be found that there is a problem or something which may put you as a higher risk. If this is the case, rather than simply refusing to create the tenancy, the landlord or agent may wish to have a 'Guarantor'.
Referencing fees are non-refundable in the event you decide you no longer wish to proceed with the tenancy having made a payment or you fail the referencing checks. However, fees are refundable if the landlord decides to no longer proceed and you have passed your referencing.
We charge a standard £100 charge + £65 for each additional person. For example, a single occupant would expect to pay £165, and two people sharing would expect to pay £230. This includes VAT.