We let properties on behalf of many different landlords and companies and some require their own set of procedures rather than our own - Touchstone is one such managing agent. They require us to market properties, carry out viewings and collect application documents where from that point on they will create the tenancy (subject to contract).
Once you have created your account with Goodlord, simply login if required and work your way through the questions as they are presented. Questions marked with an asterisk are required fields. You'll need to take a photo of your ID or upload a scanned image so make sure you have this ready. Any documents you need to upload can be done through the same platform.
Once the landlord has confirmed they are happy to proceed, you'll receive an email from us inviting you to start the process through a web-based platform called 'Goodlord'. Simply click the green button called 'get started' and follow the on-screen instructions.
This process is similar to adding a new person to a tenancy as we previously covered, but there are some additional steps that would need to be taken concerning the deposit.
A tenancy agreement is a contract between a tenant and a landlord so the process of moving a new person into a property is a bit more involved if they too wish to become part of that contract. For a new person to be included in the tenancy agreement, reference checks must be carried out and paid for to ensure there are no issues. Once these checks have been completed, then a new contract can be drawn up to include the other person.
This is possible through something called 'apportioning the rent', and it works like this. If the rent was £650 a month, due on the 13th of the month, and you wanted it changing to the 23rd of each month, the difference of this would be 9 days. The calculation would be: (£650.00 x 12 / 365)*9. This calculates the daily rent (because there are different number of days in different months) and times it by the number of days required.
Before bailiffs arrive, you should have received a letter called a ‘Notice of Enforcement’ explaining they would be visiting - this is the first step you’ll need to take before anyone actually arrives at the door.
There are regular jobs and issues that normally arise during an occupation of a property that would not be reasonable for a landlord to regularly carry out. The term 'tenant-like manner' relates to the court case of Warren v Keen in 1953 and is still applicable to this day.
When the tenancy agreement is ready to be signed, you'll be asked to make a payment for the rent and deposit and you can do so either by making a card payment or making a bank transfer. If your tenancy doesn't start for a while and you'd be more comfortable making a payment closer to the time, you can select 'pay by bank transfer', make a note of the bank details, and then sign the tenancy agreement so the landlord gets the chance to sign their copy. You'll just need to make sure you've made a payment for whats due at least a few days before the start of the tenancy to ensure the funds have cleared.
Our role is to document the condition of everything we see which would include any issues found at the start of the tenancy that wasn't resolved or rectified (such as marks on the carpet or walls)
Unfortunately no. Once the keys are handed back, the landlord has 'possession' of the property. They are under no obligation to allow you access once more. Any issues must be rectified before the tenancy end date as ample time is given.
The check out inventory is very detailed and will take some time to complete. As such, it's best to leave us to it but you're welcome to visit at the end, once the report has been completed to go through any issues together.
You will. It's a condition of your tenancy agreement to provide a forwarding address at the end of your tenancy. We won't be able to return the deposit without it.
If we have arrived at the property for the check out to find you're not yet ready to hand over the keys, we may have to reschedule and you'll incur a £60 inc VAT fee. You may also have to pay additional rent calculated on a daily basis.
If your property is suffering from mould, you should clean it away, regardless of responsibility as it could be a detriment to your health otherwise. If the cause of mould has been found to be through condensation, then this would be your responsibility and you'll need to ensure that this is not only cleaned away but any other damage which may have been caused to the property as result, such as painting if rectified as well.
As part of the process, we'll compare the original check-in inventory, with the check out inventory and look for differences. We are looking to make sure they are the same, but it's those differences that are crucial.
Unfortunately no. We need to carry out a check out inventory and then spend some time comparing the two to make an assessment.
We aim to return your deposit as soon as possible (within 10 days is the working time frame). This can sometimes be longer if we need to arrange works with contractors such as cleaning or rectifying any damages. To ensure your deposit is returned quickly, please ensure the property is returned in a suitable condition as explained in the check out instructions document.
We have a duty of care to our landlords and this includes ensuring prospective tenants can adequately cover the cost of the rent. To see how we work this out and how much rent you can afford based on your income, we use a simple calculation.
We have found, over the years, that many renters can have expectations that can be off the mark when moving into a property, thinking that every place is going to shine like new. It is fair to want to be able to think of your place as home. So, before all the stress begins to set in, here's a few realities to keep in mind.