What is the application process with a property managed by Touchstone?

We let properties on behalf of many different landlords and companies and some require their own set of procedures rather than our own - Touchstone is one such managing agent. They require us to market properties, carry out viewings and collect application documents where from that point on they will create the tenancy (subject to contract).

How do I fill out the referencing forms?

Once you have created your account with Goodlord, simply login if required and work your way through the questions as they are presented. Questions marked with an asterisk are required fields. You'll need to take a photo of your ID or upload a scanned image so make sure you have this ready. Any documents you need to upload can be done through the same platform.

I want to add a person to my tenancy. What do I do?

A tenancy agreement is a contract between a tenant and a landlord so the process of moving a new person into a property is a bit more involved if they too wish to become part of that contract. For a new person to be included in the tenancy agreement, reference checks must be carried out and paid for to ensure there are no issues. Once these checks have been completed, then a new contract can be drawn up to include the other person. 

Can I change the date I pay my rent?

This is possible through something called 'apportioning the rent', and it works like this. If the rent was £650 a month, due on the 13th of the month, and you wanted it changing to the 23rd of each month, the difference of this would be 9 days. The calculation would be: (£650.00 x 12 / 365)*9. This calculates the daily rent (because there are different number of days in different months) and times it by the number of days required.

Can I pay the rent and deposit as close to the tenancy start date as possible?

When the tenancy agreement is ready to be signed, you'll be asked to make a payment for the rent and deposit and you can do so either by making a card payment or making a bank transfer. If your tenancy doesn't start for a while and you'd be more comfortable making a payment closer to the time, you can select 'pay by bank transfer', make a note of the bank details, and then sign the tenancy agreement so the landlord gets the chance to sign their copy. You'll just need to make sure you've made a payment for whats due at least a few days before the start of the tenancy to ensure the funds have cleared. 

My property suffers from mould. Is it my responsibility to clean it?

If your property is suffering from mould, you should clean it away, regardless of responsibility as it could be a detriment to your health otherwise. If the cause of mould has been found to be through condensation, then this would be your responsibility and you'll need to ensure that this is not only cleaned away but any other damage which may have been caused to the property as result, such as painting if rectified as well. 

When do I get my deposit back?

We aim to return your deposit as soon as possible (within 10 days is the working time frame). This can sometimes be longer if we need to arrange works with contractors such as cleaning or rectifying any damages. To ensure your deposit is returned quickly, please ensure the property is returned in a suitable condition as explained in the check out instructions document.