Can I pay the rent and deposit as close to the tenancy start date as possible?

When the tenancy agreement is ready to be signed, you'll be asked to make a payment for the rent and deposit and you can do so either by making a card payment or making a bank transfer. If your tenancy doesn't start for a while and you'd be more comfortable making a payment closer to the time, you can select 'pay by bank transfer', make a note of the bank details, and then sign the tenancy agreement so the landlord gets the chance to sign their copy. You'll just need to make sure you've made a payment for whats due at least a few days before the start of the tenancy to ensure the funds have cleared. 

My property suffers from mould. Is it my responsibility to clean it?

If your property is suffering from mould, you should clean it away, regardless of responsibility as it could be a detriment to your health otherwise. If the cause of mould has been found to be through condensation, then this would be your responsibility and you'll need to ensure that this is not only cleaned away but any other damage which may have been caused to the property as result, such as painting if rectified as well. 

When do I get my deposit back?

We aim to return your deposit as soon as possible (within 10 days is the working time frame). This can sometimes be longer if we need to arrange works with contractors such as cleaning or rectifying any damages. To ensure your deposit is returned quickly, please ensure the property is returned in a suitable condition as explained in the check out instructions document.